Welcome to 24/7 Emergency Plumbing. By accessing our website or using our services, you agree to be bound by these Terms and Conditions ("Terms"). Please read them carefully before using our services.
1. Acceptance of Terms
By using our website, calling our emergency hotline, or engaging our plumbing services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these Terms, please do not use our services.
2. Services Provided
24/7 Emergency Plumbing provides emergency and scheduled plumbing services, including but not limited to:
- Emergency leak repairs and pipe bursts
- Water heater installation, repair, and replacement
- Drain cleaning and unclogging services
- Fixture installation and repairs
- Sewer line services
- General plumbing maintenance and repairs
We reserve the right to refuse service in certain circumstances, including situations where:
- Safety concerns prevent us from performing the work
- The work requires specialized licensing beyond our scope
- Payment arrangements cannot be agreed upon
- The customer is abusive or threatening to our staff
3. Service Requests and Scheduling
Emergency Services
We strive to respond to emergency service calls within 15-30 minutes. However, response times may vary based on:
- Geographic location and distance
- Current service demand
- Weather conditions and traffic
- Availability of technicians
While we make every effort to meet our stated response times, they are estimates and not guarantees.
Scheduled Services
For non-emergency services, appointments will be scheduled based on mutual availability. We will make reasonable efforts to arrive within the scheduled time window.
4. Pricing and Payment
Estimates and Quotes
We provide upfront pricing estimates before beginning work. Final costs may vary from initial estimates if:
- Additional problems are discovered during service
- The scope of work changes
- Additional materials or labor are required
- Unforeseen complications arise
Any significant changes to the quoted price will be communicated to you for approval before proceeding.
Payment Terms
- Payment is due upon completion of services unless other arrangements have been made
- We accept cash, credit cards, debit cards, and approved checks
- A service call fee may apply and will be disclosed upfront
- Returned checks will incur additional fees as permitted by law
- Unpaid balances may be subject to interest charges and collection efforts
Emergency Service Rates
Emergency services outside of normal business hours may be subject to additional fees, which will be clearly communicated when you call.
5. Warranties and Guarantees
Service Warranty
We stand behind our work and offer a warranty on labor performed. The specific terms and duration of the warranty will be provided with your service receipt.
Parts and Materials
Parts and materials are warranted according to the manufacturer's warranty. We will assist in processing warranty claims when applicable.
Warranty Limitations
Our warranty does not cover:
- Damage caused by misuse, negligence, or improper maintenance
- Normal wear and tear
- Issues arising from work performed by other parties
- Damage from external factors (freezing, flooding, etc.)
- Pre-existing conditions not addressed during our service
6. Customer Responsibilities
As a customer, you agree to:
- Provide accurate information about the plumbing issue
- Allow safe and reasonable access to the work area
- Ensure pets are secured during service calls
- Disclose known hazards (asbestos, lead pipes, etc.)
- Make timely payment for services rendered
- Follow any maintenance instructions provided by our technicians
- Notify us immediately if problems arise after service
7. Cancellations and Rescheduling
- Emergency service calls can be cancelled without penalty before the technician arrives
- Scheduled appointments should be cancelled at least 2 hours in advance
- Late cancellations or no-shows may be subject to a cancellation fee
- We reserve the right to reschedule appointments due to emergencies or unforeseen circumstances
8. Liability and Indemnification
Limitation of Liability
To the fullest extent permitted by law, 24/7 Emergency Plumbing's liability for any damages arising from our services is limited to the amount paid for the specific service in question.
We are not liable for:
- Indirect, incidental, or consequential damages
- Damage to property not directly related to our work
- Pre-existing conditions or defects
- Damage caused by customer negligence or misuse
- Acts of God, natural disasters, or events beyond our control
Insurance
We maintain appropriate liability insurance and workers' compensation coverage. Proof of insurance is available upon request.
9. Intellectual Property
All content on our website, including text, graphics, logos, images, and software, is the property of 24/7 Emergency Plumbing or its licensors and is protected by copyright and trademark laws.
You may not:
- Reproduce, distribute, or modify our content without permission
- Use our trademarks or branding without authorization
- Scrape or extract data from our website
- Create derivative works based on our content
10. Privacy and Data Collection
Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy. By using our services, you consent to our data practices as described in the Privacy Policy.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of service of these external sites. Accessing third-party links is at your own risk.
12. Dispute Resolution
Governing Law
These Terms are governed by the laws of [Your State/Jurisdiction], without regard to conflict of law principles.
Arbitration
Any disputes arising from these Terms or our services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, unless otherwise required by law.
Class Action Waiver
You agree to resolve disputes on an individual basis and waive the right to participate in class action lawsuits.
13. Emergency Situations
In life-threatening emergencies involving gas leaks, severe flooding, or electrical hazards:
- Evacuate the premises immediately
- Call 911 or your local emergency services
- Contact your utility company to shut off gas or water if safe to do so
- Then call us at +1 877 910 0227 for emergency plumbing assistance
Your safety is the top priority. We cannot be held liable for damages resulting from delayed emergency response if proper emergency procedures were not followed.
14. Modifications to Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms.
Material changes will be communicated through:
- Website notification
- Email notification (if you've provided your email)
- Updated "Last Updated" date at the top of this page
15. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
16. Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and 24/7 Emergency Plumbing regarding the use of our services and supersede any prior agreements.
17. Contact Information
For questions about these Terms or our services, please contact us:
24/7 Emergency Plumbing
Phone: +1 877 910 0227
Email: info@247emergencyplumbing.us
Address: [Your Business Address]
By using our services, you acknowledge that you have read, understood, and agree to these Terms and Conditions. If you have any questions or concerns, please contact us before using our services.